Last updated: July 19, 2023
Thank you for shopping at RapidoForm.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for canceling an Order is 7 days from the date on which You received the or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Services. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
In order for the Services to be eligible for a return, please make sure that:
Only regular priced Services may be refunded. Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
If you have any questions about our Returns and Refunds Policy, please contact us:
As per our T&C's refund policy, RapidoForm will only provide a refund if you request to cancel your Subscription within the first seven days of your initial Subscription Period with RapidoForm, by contacting us with the ‘Cancel Account’ query from contact us page, or by reaching out to us at support@rapidoform.com.
After the seven day refund period, we only provide refunds in the event that you are unable to use or access all or a material part of the Website or Services for a prolonged period as a result of a significant failure or defect in the technology.
We don't provide a refund for reasons such as your change of mind, claims of unused time, or your failure to cancel your Subscription with sufficient notice. We have strict compliance with these terms for all users, and don't make exceptions for failure to cancel prior to the next billing period.
This is because, although you may not have logged in for a while, we still have to foot the bill for software costs (such as data hosting) and prepare staff and resources to be ready to support you.