With Rapidoform’s interactive surveys, we saw a 40% increase in responses. The ability to choose the channel and time frame customers received surveys also resulted in a 60% increase in our customers’ willingness to participate in the survey and provide feedback

“We promoted [Rapidoform] as a new way of providing feedback. People were interested in engaging this way, which increased our survey acceptance rate, which I would say was about 70%. I think our results stemmed from the innovation, and a different way of doing surveys versus live interviews and or pen-to-paper type surveys.”

"With Rapidoform, voice responses are easier to use than typing out a lengthy response and have the added benefit of capturing the customer’s train of thought."

“The value that we got out of [Rapidoform] is 1000x more than any other kind of customer feedback survey that I've ever done and having done a lot of product, a lot of product marketing surveys, being able to hear the voice of the customer is an extreme advantage. It's not as easy to put onto a chart or to make it into a graph. But it’s so much more actionable and so much more useful."

"In terms of revenue, I could say with confidence that we’ve saved upwards of $100,000USD during the last six months [with Rapidoform]. We’ve been able to understand our customers, if they’re happy right away, if they are subtly unsatisfied, [and in need of more support.]"

"With our first Rapidoform, we saw immediate results. 5x the quality of data. We were really surprised to see the difference and the caliber of thoughtfulness within the responses. When hearing feedback about Rapidoform, it was pretty noticeable that people felt like they had a voice. Like they were being listened to and and that their thoughts and suggestions or feedback was welcomed and appreciated."